New user welcome email.

When you add a new user to EMS Loop, there is an e-mail that is sent to the newly added user which contains a link to verify their email. These links are only valid for a 24 hour time period from the time which the user is created. Once that link has expired it will no longer validate the users account and the user will not be able to reset their password or use any features of EMS Loop.

If the user validation link has expired the EMS Loop system administrator for your agency will need to re-send the welcome email which will create a new token which will now be valid for another 24 hours. To send this e-mail log into EMS Loop as an administrator and navigate to the administration link at the top of the page.

Once in the administration page, navigate to the users page on the left side of the administration menu.

Look for the user in the list of users listed, in the “Email Confirmed” column if the user has not confirmed their email address the column will indicate ‘No’. Click on the pencil icon

to edit the user. Click on the “Security Settings” tab of the user. In the Security Settings section, you’ll have the ability to re-send the new user email.

If the button is not available, the users account has already be confirmed and the ability to re-send the new user email has been disabled.